We want you to be completely satisfied with our products, that’s why we allow returns for 30 calendar days after you receive your item. If 30 days have gone by since you took receipt of your goods, unfortunately we cannot offer a refund if you change your mind.
The rights described in this policy are in addition to rights you may be entitled to under Australian Consumer Law and other applicable Australian consumer protection laws and regulations.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
We cannot accept return of:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to: 34/9 Salisbury Rd, Castle Hill, NSW, 2154, Australia.
You will be responsible for paying for your own shipping costs for returning your item, unless your item was faulty or damaged when you received it. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible if your returned item is not received by us.
Incorrect or damaged items
If you received the wrong product or it was damaged during shipping, please contact Tradie Shadie Customer Service at email@example.com for assistance.
Problems with your product
If you’re having trouble with your Tradie Shadie product, please visit our support page on tradieshadie.com.au, or contact firstname.lastname@example.org for assistance.